Privacy Policy

This Privacy Policy explains how Alvynn Casino, operated by Lynxel Ltd, collects, uses, stores, and protects personal information belonging to players who register and use the website. It applies to all visitors and registered account holders accessing the platform from Canada or any other permitted jurisdiction. By creating an account or otherwise using the services, a player acknowledges that personal data will be processed as described in this document. This page also outlines cookie usage, data retention practices, and the rights available to players regarding their own information.

Scope and Application

This policy covers information gathered through the website, the Progressive Web App, customer support interactions, and any related communication channels such as email or live chat. It applies equally to players who fund their account using fiat payment methods and those using cryptocurrency. Because online gambling is restricted to adults, this policy assumes that all users meet the minimum age requirement of 19 years, or 18 in provinces where that threshold applies, and age verification is treated as a core part of the data collected during registration. Players who are uncertain about the age restrictions applicable in their province should confirm this before creating an account.

Information We Collect

Alvynn Casino collects several categories of personal data, gathered either directly from the player or generated automatically through use of the platform. Direct information includes details supplied during registration, deposits, withdrawals, and identity verification. Automatically generated information includes technical and behavioural data collected as players interact with games, promotions, and account settings. The table below summarizes the main categories.

Where a player installs the Progressive Web App or accesses the site through a mobile browser, some device-level information may also be collected to support functionality and security. Identity documents submitted for verification are handled with particular care given their sensitivity, and access to this data is restricted to personnel involved in compliance and account security functions.

How Personal Information Is Used

Personal data collected by Alvynn Casino is used for a defined set of operational and legal purposes rather than for unrelated commercial activity. The primary uses include verifying player identity and age, processing deposits and withdrawals, preventing fraud and money laundering, administering the loyalty program and any applicable bonus terms, and providing customer support. Data may also be used to monitor patterns of play as part of responsible gaming obligations, allowing the operator to identify signs of at-risk behaviour and to apply tools such as deposit limits or cooling-off periods where appropriate. Where a player has opted in to receive marketing communications, contact details may also be used for that purpose, though such communications can be declined at any time through account settings or by contacting support.

Data relating to bonus activity, including participation in the four-deposit welcome package or any reload, cashback, or tournament activity, is retained to confirm compliance with the applicable terms and conditions, such as wagering requirements and maximum bet restrictions while a bonus balance is active. This information supports accurate accounting of bonus funds, free spins, and wagering progress, and is not used for purposes beyond verifying eligibility and compliance with the rules governing each promotional mechanism.

Cookies and Tracking Technologies

Alvynn Casino uses cookies and similar tracking technologies to operate the website, remember player preferences, and analyze how the platform is used. Cookies are small text files stored on a device when a player visits the site, and they serve several distinct functions.

Most browsers allow users to manage or disable cookies through their settings, though disabling essential cookies may affect the ability to log in or use certain account features. Players who wish to limit non-essential cookies can typically do so through their browser’s privacy controls without affecting basic access to informational pages.

Sharing of Information with Third Parties

Personal data is shared only where necessary to operate the platform, comply with legal obligations, or deliver services requested by the player. Categories of third parties that may receive limited personal data include payment processors handling deposits and withdrawals, identity verification providers supporting KYC checks, software and game providers where required for service delivery, and regulatory or law enforcement authorities where legally required. Data is not sold to third parties for independent marketing purposes. Any third party receiving personal data is expected to handle it in a manner consistent with applicable data protection obligations and only for the specific purpose for which it was shared.

Data Retention

Personal information is retained for as long as necessary to fulfill the purposes described in this policy, including ongoing legal, regulatory, and accounting obligations. Identity verification records and transaction histories are generally retained for a period following account closure to satisfy anti-money laundering and licensing requirements. Once the retention period applicable to a given category of data has expired, and provided there is no outstanding legal or regulatory reason to retain it further, the data is deleted or anonymized in line with standard data-handling practice.

Player Rights

Players have certain rights regarding the personal information held about them, subject to applicable law and the operator’s legal and regulatory obligations. These rights typically include the ability to request access to personal data held, request correction of inaccurate information, request deletion of data where retention is no longer required, and object to certain uses of personal data such as direct marketing. Requests relating to personal data can be submitted through the account settings area or by contacting customer support, and each request is assessed individually, taking into account any overriding legal or compliance obligation that may limit the extent to which data can be deleted or altered, particularly where identity verification records are involved.

Data Security

Alvynn Casino applies technical and organizational measures designed to protect personal data against unauthorized access, loss, or misuse. This includes restricting access to sensitive information such as identity documents to authorized personnel, encrypting data where appropriate, and offering two-factor authentication as an optional account security feature. While reasonable safeguards are maintained, no system can guarantee absolute security, and players are encouraged to use strong, unique passwords and to enable two-factor authentication where available to reduce the risk of unauthorized account access.

Responsible Gaming and Data

Because responsible gaming tools rely on accurate account information, certain data such as deposit history, session activity, and self-exclusion status is retained specifically to support features like deposit limits, reality checks, cooling-off periods, and self-exclusion. This information allows the operator to apply the restrictions a player has selected consistently across sessions and devices. Players who activate self-exclusion or set limits through account settings should be aware that related data is retained for the duration necessary to enforce those restrictions and to comply with responsible gaming obligations under the applicable licence. More detail on these tools is available on the responsible gaming page.

International Data Transfers

Because Alvynn Casino operates internationally and works with service providers located in different jurisdictions, personal data may be processed outside the country in which a player resides. Where such transfers occur, reasonable steps are taken to ensure that the data continues to receive an appropriate level of protection consistent with this policy, regardless of where it is processed or stored.

Children and Age Verification

The platform is not intended for use by anyone below the applicable minimum legal gambling age, which is 19 in most Canadian provinces and 18 in certain others. Age verification forms part of the identity checks conducted during account registration and before withdrawals are processed, and any account found to belong to an underage individual will be closed, with funds handled in accordance with applicable regulatory guidance. Parents or guardians concerned about underage access to gambling platforms are encouraged to make use of parental control software available through most device manufacturers and internet service providers.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in data handling practices, legal requirements, or the services offered. Any material changes will be reflected on this page, and continued use of the platform after such changes take effect constitutes acknowledgment of the updated terms. Players are encouraged to review this page periodically to stay informed about how their personal data is handled.

Contacting Us About Privacy

Players with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can reach out through the customer support channels available on the platform, including live chat or email support, both of which operate on a continuous basis. Support is available in English and French, and requests relating to personal data are handled as part of standard account and compliance procedures. Players are encouraged to include relevant account details when submitting a privacy-related request to help ensure a timely response.